A letter to the property management company: Suggestions for resolving neighborhood noise issues

So this neighborhood noise problem

As property

How should you respond and handle this?

Here are some of my personal opinions:

First, do not take sides.

Most of the time, neighborhood noise issues fall under the category of neighborhood disputes. The homeowner who comes to you sees you as a service provider and expects you to side with them against the party being complained about. Once you do that, the problem will never be solved.

When you are trying to understand a conflict, don't just listen to one side of the story, as this can easily lead to a wrong judgment.

Second, correctly define your role.

Previously, you had many roles, but here, you only have one: " judge ." I'm not kidding. As a property manager...

Only by resolving issues from a fair and just perspective can homeowners be truly satisfied. However, this may sometimes inevitably upset one party. Therefore, you must act as judges, because unreasonable people need to be suppressed by public authority. Before the conflict escalates to the police and courts, you are the initial authority. Once you have positioned yourself correctly, neighborhood disputes can hopefully be nipped in the bud.

Third, propose solutions.

If you talk a good game but don't know how to solve the problems, the homeowner will say you're just talking theory. So, I'll use the most common cases to illustrate how to overcome each problem one by one.

The premise is that the root cause of the noise pollution lies in the building's inadequate sound insulation; the problem lies with the developer, leading to the significant noise issue. However, simply stating this is unlikely to be helpful, as homeowners will not seek redress from the developer; they will only contact the property management company.

Scenario 1:

The downstairs residents are bothered by the noise from the upstairs children running around, and the upstairs parents are not taking any action.

Procedure: Have a face-to-face meeting with both the upstairs and downstairs neighbors, explaining that the downstairs neighbor is genuinely experiencing problems. If the upstairs neighbor claims the child is naturally uncontrollable, then ask them to install soundproofing and vibration-damping measures on the floor. Specific instructions can be found in the following article link:

Upstairs, please stop using "children's nature" as an excuse.

Scenario 2:

The downstairs neighbor is sensitive to noise, and the upstairs neighbor has been very careful, but they are still making a fuss. In this situation, it's usually more difficult to communicate with the downstairs neighbor, but the upstairs neighbor is a reasonable person.

Procedure: As a third party, you should first have the upstairs neighbor implement their assigned soundproofing measures, such as soundproofing and vibration reduction on the floor, laying down soft mats, covering tables and chairs with sound-dampening stickers, and designating a specific play area for children. After this is done, you should communicate with both the upstairs and downstairs neighbors, allowing the downstairs neighbor to witness whether the noise is actually coming from upstairs. This is to clear the upstairs neighbor's name (because the source of noise can often be misjudged) and to refute the unreasonable claims of the downstairs neighbor.

How to effectively solve upstairs noise through personality analysis

Scenario 3:

Noise from tenants. The noise from tenants is quite serious because the interior decoration of rented apartments is generally poor, with significant noise from the floors, walls, and air conditioner units; there are many tenants with irregular schedules; communication is difficult, tenants are not responsible for basic maintenance of the property, and landlords often avoid the issue by not confronting them directly. Solution: If the noise is mainly from tenants and neither the tenants nor the landlord cooperates in resolving the problem, you can take firmer measures (you should know better how to do this).

There are many other situations, which I won't go into detail about. However, the root cause of the conflict lies in the neighbors each considering the issue from their own perspective. None of them are willing to consider whether the house has soundproofing problems or whether soundproofing is necessary, because this is a proactive measure. Some people lack awareness and believe they can make noise at any time at home; this irresponsible behavior should be criticized and punished. Therefore, as property management, we can use methods such as knowledge dissemination sessions, sending group messages to residents' groups, and distributing leaflets to openly, explicitly, and mandatorily raise everyone's awareness of noise pollution. Several points should be mentioned in these sessions:

1. Poor sound insulation in buildings is the main cause of noise pollution in neighborhoods.

2. Mutual understanding is crucial. One party should avoid creating noise, while the other should not be overly sensitive to noise.

3. Everyone should enjoy quiet during public rest periods. If there are special circumstances, neighbors should be informed in advance.

4. What level of punishment will be given if someone repeatedly fails to correct their behavior after being advised and educated?

As property

You can learn more about sound insulation.

Only then can neighborhood noise problems be solved more effectively and with more evidence.

How exactly should knowledge dissemination be conducted?

Or edit written documents

We can discuss this together.