X-Comfot Return & Exchange Policy

If the return is caused by the consumer, the shipping costs are borne by the consumer and the costs depend on the courier chosen.If the goods are damaged, please contact us as soon as possible and we will provide a solution.

Returns and Exchanges:

Not happy with your purchase? No problem. We offer a 90-day return and exchange policy. For more details, please refer to our Return and Exchange Policy. For a return or exchange, please contact our customer service team with your order number and the reason for your return or exchange. We will guide you through the process and provide a return authorization and instructions.

Order Cancel

Once your pod starts production, you cannot cancel your order. We will process the order and start production within 1-2 working days after your payment.If you wish to cancel your order, please send us an email before production begins.
Orders can be modified or cancelled if the consumer initiates the modification or cancellation before production begins and within the time specified on the website. If your order has already started production, any changes or cancellations are subject to our return and refund policy. Since the order is specially made after the order is placed, it cannot be changed or cancelled once production begins.

If the order is cancelled within 2 hours, we will cancel it free of charge.
If the order is cancelled between 2-24 hours, we will only refund 95% of the amount.
If it is after 24 hours of payment and before production starts, we will only refund 90% of the amount.
Since orders are specially made after the order is placed, they cannot be changed or cancelled once production has begun.

Email: [email protected]

Note: Customized items (e.g. color) are not returnable.

Orders can be modifed within 2h

If you contact us within 2 hours of your order being placed, there is no charge for changing or cancelling your order.If the consumer initiates the cancellation before production begins and within the cancellation time specified on the website, the order can be cancelled.

Return and Exchange Conditions:

Items must be returned within 90 days of receipt.
Items must be unused, in their original packaging, and in the same condition as when you received them.
Customized or personalized products and special or clearance items are not returnable.

Product Damage:
If any product you purchased from our website arrives damaged during shipping, please reach out to us immediately. We'll arrange for a replacement to be produced and shipped to you promptly. Once the new product is ready, we'll provide you with the tracking number. Please provide us with a photo of the damaged product and any relevant details to help us expedite the process.

Quality Issues:
If you discover any quality issues with your product upon receipt, please contact us right away. Upon receiving your message, we'll address the issue promptly and provide you with a satisfactory response. Please include a detailed description of the issue and any supporting photos or videos to help us understand and resolve the problem quickly.

Installation Assistance:
Encountering any installation issues with our product? No worries. Feel free to contact us anytime. Our customer service team will offer you professional advice to help resolve any problems you encounter. We also offer detailed installation guides and videos on our website to assist you further.

Refund Processing:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Return address: Company name: CHAINYO SUPPLYCHAIN ​​MANAGEMENT INC Contact: Mike Contact number: 567-227-7777 Detailed address: 1230 Santa Anita Ave, Unit H City: South El Monte State: CA Zip code: 91733

Our customer service team is available 24/7 to assist you.

Let me know if you need any more help!